Hear No Evil: Not Listening to Stakeholder Feedback Stakeholder, accountability, governance, transparency, learning from failure

Hear No Evil: Not Listening to Stakeholder Feedback

Recently I read a few articles that made me feel quite disheartened about the willingness of NGOs to design, develop, and evaluate projects based on stakeholder needs.  I want to believe that these are exceptions to the rule, rather than being common, but they are worth mentioning either way.

At the World Bank ‘Development Impact’ blog, one blog post that is part of Dean Karlan and Jacob Appel’s “Learning From Failure” series noted the unwillingness of NGOs to participate in an SMS-based stakeholder study by IPA and Global Giving in Guatemala, Peru, and Ecuador.  More than half of the ‘treatment’ sample – 13 out of 18 NGOs in a total sample of 36 organizations refused to participate in the study.

Main reasons for not participating included

1) a belief that the work was too sensitive.

2) the study would take too much time from the NGO.

3) some feedback might jeopardize donor funding.

The first reason is understandable and the second is arguably so as well, but the third is all too depressing.  Until and unless development projects learn to accept failure and learn from it, projects will never improve.  

 

Another blog post that I read recently was an article in The Conversation that described a sanitation project in Laos in which failure to listen to stakeholder needs resulted in continued open defecation and the use of the newly-built latrine to store rice!

Again, I am not naive enough to think that this is the only failed project or that it will be the only project to fail.  I just think that these examples serve as reminders that beneficiaries and their needs have to be part of project design.

 

I am not here to bash NGOs and CBOs.  I am just citing these examples as reminder to be circumspect about what is done in the name of development.  Additionally, it is worth noting that I could just as easily come up with examples of how local, district, or central government is neglecting its citizens  OR how the private sector, for various reasons, is not functioning well and thus neglecting potential customers in the context of service delivery.

 

Past project successes and failures, along with contextual information on a development sector’s enabling environment, are just part of the overall puzzle that should be analyzed before projects are designed or money is spent.  I’ve done this sort of analysis in the WASH sector, and I believe in its value.  If you do as well, and have any particular needs in this regard, feel free to send me a note.

 

water, cities, political economy, governance, access to water

Apples and Oranges: Acknowledging Intra-Urban Complexity of Access to Water, Sanitation, and Hygiene (WASH)

I recently read an excellent paper on comparisons of infrastructure within cities (as opposed to the more frequent between/among city comparisons that are made in both the academic literature and the policy world.  As someone who appreciates water policy discussions at the intersection of academia and the real world, this was an enjoyable read.

In this paper, Colin McFarlane, Jonathan Silver & Yaffa Truelove discuss some of the factors within Delhi, Cape Town, and Mumbai that drive access to infrastructure services.  Many of these factors come as no surprise to a human geographer- political connections, gender, religion, ethnicity, class, and income.  Inequality of access within a city is certainly what I saw in my doctoral research in Dar es Salaam. In fact, I have seen situations in my hometown of Everett, Massachusetts (Greater Boston) where the ability of local businesses to contest chronically overcharging of water and sewer bills is dependent upon favoritism and access to the right people in the city public works department.

So, what are the implications for the real world?  

I believe that water, sanitation, and hygiene (WASH) professionals should look to this “radical shift”  that was recently highlighted on the World Bank’s Water Blog that calls for the policy world to think about WASH within the context of urban governance and city-level service provision, address issues of accountability and transparency, improve supply chains, train city leaders, and provide clear roles and responsibility.  

This is, of course, not an easy endeavor, not only due to weaknesses in the factors above, but also since city-level leaders in many countries still operate in a very centralized power structure in which ministry/cabinet-level decisions dominate.  What I see, therefore is a disconnect- between the need for local accountability and transparency in service delivery and the decentralized and empowered municipal governments who would be able to do this.

 

I’d love to hear your thoughts and experiences on this.